How can RPA actually work for you?
The first hurdle to figuring out what RPA (Robotic Process Automation) can do for you is to understand what it is.
RPA is not a physical robot. It is easily customizable software that performs repetitive tasks on a computer.
It can surf the web, gather information from websites or databases, put that information in a spreadsheet and email that spreadsheet to an employee.
If you have someone in your office whose weekly job is to look up performance numbers, put them in a spreadsheet and get that spreadsheet to a manager, you might benefit from using RPA.
While that weekly task might take an hour for your employee, RPA could complete the task in seconds, freeing your employee up to do more value-added work.
It might take an hour or more to program the process–as many processes have more steps than initially meet the eye–but once tested and complete, the program can run without human observation.
Large companies, financial, insurance, retail, manufacturing, all have CIOs who know how to get RPA up and running for employees at their companies (they’re doing it now). But small business owners who use a computer vendor for IT solutions don’t know how to deploy RPA in their own businesses, and most generalist computer vendors, even if they know about RPA, would have to bill vast numbers of hours for programming.
ATC’s goal is to help business owners who don’t have a neutral guide to vendors, services, programmers and software. We will match you with the right service provider. Because we’re working for you, we have no conflict of interest. If you need just a few, preconfigured process bots, we know who to go to. If you would benefit from using SAP or Oracle and deploying AI to govern customer service management, we know who to go to. In the RPA, AI, Robotics world, it is not one size fits all.